Artificial intelligence and automation continued to dominate technology discussions, reshaping job roles and the skills required to remain competitive. AI-powered learning tools gained traction, and the debate around AI’s impact on jobs and education intensified, with regulators working on frameworks for its responsible use – at least outside the USA. Clear risks to competitive markets and a healthy diversity of cultural approaches to AI remain, given the continuing dominance of a few, largely American, technology companies. Employers responded with a greater emphasis on upskilling and reskilling, attempting to address labour shortages from within their existing workforce. Investors in workforce development technologies remained cautious but selective; key areas such as corporate learning, AI-driven HR tools and immersive training technologies continued to attract interest.
The role of education in workforce preparedness was a key focus. Vocational education and apprenticeships gained renewed attention as viable pathways to employment, though investment in these areas remained inconsistent. Public-private collaborations expanded, with governments and businesses seeking scalable training models to address talent shortages. In the UK, local skills improvement plans (LSIPs) gathered momentum as one such initiative, aiming to align training with employer needs. Skills England was launched as the cornerstone of a new governmental approach to addressing key workforce challenges, although its precise roles and responsibilities remain unannounced. Uncertainty in Britain meant for delayed decisions about making use of and establishing apprenticeships.
The impact of hybrid and remote work remained a key theme. Businesses continued to evolve expectations around workplace flexibility, balancing operational needs, talent retention strategies and demographic preferences regarding the nature of work. Some notable employers adopted more robust requirements for employees to attend the office in person.
Despite ongoing challenges, 2024 laid some groundwork for a more resilient workforce ecosystem in the UK. The country is at a policy inflection point, with the potential to build a system that fosters innovation and long-term economic growth alongside security and sustainability (both economic and environmental). There are hard decisions to be made in an urgent, complex and unpredictable context. Government, investors and the third sector will all need to work together more closely. If corporate learning and development departments choose to adopt practices that ensure effective, measurable learning and can consequently demonstrate a return on investment, this will serve to accelerate the necessary shift. Thinking hard about data security and integration in this context will be vital. The coming years will be critical in determining whether these emerging possibilities translate into meaningful workforce transformation.