Sara Dunn Associates

England’s 1.55m care workers work in 40,000 mostly small organisations. Staff skills and knowledge are key to care quality but often fail to match the roles. The workforce is relatively low paid, short of time and lack access to training and vocational support; while employers struggle with high turnover, dispersed workers and limited resources. Current training tends to be formal curriculum-focused, with 60-90 minute e-learning modules linked to core standards. Cuppa’s approach focuses exclusively on micro-learning, just-in-time access and mobile delivery.

Cuppa was partly supported by Ufi’s Seed fund to test the viability of offering short items providing practical learning on everyday care tasks. It now plans to move on to exploit the scalability inherent in the learning product, building and rolling out a market-ready system. Employers and managers can blend the flexible bite-sized elements with face-toface learning and supervision, or incorporate them into longer online modules; while learners will benefit from accessible, task-based learning and performance support.